Admissions
The Admitting Department, located behind the Information Desk in the Atrium Lobby, manages the inpatient admissions, outpatient surgery pre-admissions and scheduled diagnostic imaging registration. Hours are 8 a.m. to 5 p.m. Monday through Friday. After hours, the PBX Operator or Emergency Department registration will handle these services.
If it is inconvenient for a patient to come to the admissions location, the admitting functions can be completed at the bedside.
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Business Services
A notary service is provided.
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Coffee Services
Coffee is available in Café 101 and the vending area.
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Hospital Maps
Maps of the hospital are available at all registration areas and the Information Desk in the Atrium Lobby.
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Discharge Prescriptions
Discharge prescriptions are provided to Same Day Surgery patients. Inpatients may have the NCH pharmacist call in their prescriptions for filling at their local pharmacy.
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Discharges
Discharged patients are escorted to the Atrium Lobby entrance and accompanied until the arrival of family or friends for pickup.
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Messenger/Small Deliveries
Inpatient flowers are delivered to the Information Desk in the Atrium Lobby. Volunteers distribute flowers to patients.
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Patient Escort/Transportation
Volunteers escort stable patients to their rooms from admitting or to the lobby upon discharge. Based on a patient's condition, the Diagnostic Imaging Department staff coordinates patient transport to their department with the nursing unit. A member of the professional staff accompanies patients from the Post Anesthesia Care Unit to their rooms.
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Pre-Admission Information
Referring physician's offices have up-to-date Novato Community Hospital information and instructions relative to the outpatient procedure or inpatient stay. Information includes the logistics of patient drop off, parking, maps of the building, type of room, amenities, preparation requirements, sequence of care during the stay, visitation rules, etc.
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Social Work
Social work counseling, education, logistical support and community resources are provided through the Case Managers to inpatients and outpatients.
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Pastoral Care
The Chaplaincy provides pastoral care 24 hours a day, seven days a week.
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Valuables Safekeeping
The Admitting Department maintains a safe for patient's valuables. Lost and Found is located here.
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Video Library
The volunteers distribute all videos. A video catalog is available on each unit.
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